Just like the old adage about the production of sausages (and legislation), the making of Borders’ recent initiative to focus on a few selected “make books” has produced a venting of angry Internet posts from anonymous people who say they are employees (and former employees) of the chain. The intensity and number of the posts rose after the AP story on the program earlier this month, and a brief PW post summarizing the wire story. The posters allege intense pressure from Borders headquarters and store management to meet sales quotas on the make books. Many claim that early on executives […]
