On Friday, college bookstore operator Follett Higher Education Group announced widespread layoffs across their stores, eliminating 570 full-time positions. The memo from svp retail operations Bob Scholl was posted on a web site featuring comments from anonymous employees. The company is converting those full-time jobs into more flexible part-time positions, which the company strains to position as providing a better experience in stores for customers. According to the post, Scholl wrote: “Managers across many of our stores took a series of difficult actions tied to an important Follett initiative…. In order to deliver the hassle-free shopping experience that our customers expect, […]
