In brief remarks to the WSJ, longtime Amazon executive Russ Grandinetti has rewritten the core principle that has guided Amazon and its founder Jeff Bezos for the past 20 years. As the many Bezos quote compilations will confirm for you, their position has always been, “We start with what the customer needs and we work backwards.” They “don’t focus on the optics of the next quarter; we focus on what is going to be good for customers.” There have been “three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer […]
