• Skip to main content
  • Skip to primary sidebar
  • Login
  • Register

Publishers Lunch

The Publishing Industry's Daily Essential Read

  • Publishers Marketplace
  • Site Guide
  • Help

Hachette Moves Quickly to Replace Faulty eBook File for The Casual Vacancy

September 27, 2012
By Michael Cader

Little, Brown reports that the ebook file for JK Rowling’s THE CASUAL VACANCY that the publisher provided US retailers on Wednesday had “issues,” including affecting “the adjustability of font color and size and adjustability of margins.” What that means, according to customer reports online, is that for many people the book displayed at a tiny font size that could not be adjusted. The company says that “as soon as Hachette was made aware of these issues, a replacement file was uploaded to all ebook retailers.”

By customer accounts, and this report on PaidContent (with some screen shots), those issues made the file all but unreadable on a variety of major reading devices, including Kindles and Nooks. (It worked fine on the Kindle for iPad app, though.) Reports began with the sample file on Amazon forums and Nook forums

HBG suggested that “any consumer who purchased the ebook on Thursday before approximately 3:00pm Eastern who has not heard from their retailer should contact them and request that their eBook be reloaded.” HBG did “request that each retailer contact their customers directly about reloading their eBook.” They underscore that “no consumer should have to repurchase the ebook.”

Filed Under: eNews, Free

sidebar

Primary Free Sidebar

Login


Forgot password
Quick Pass users click here to log in
Get Full Access
The publishing industry's essential daily read

Each Publishers Lunch Deluxe subscription includes full access to our searchable multi-year archive of industry news, a nightly email reporting 10 to 50 deal transactions, and our database of industry contacts, scripts, and posting privileges.

Learn More

RSS Automat

  • Dublin Literary Award Shortlist Announced March 30, 2023 Prize site
  • Leigh Bardugo Signs with WME for Film/TV Representation March 29, 2023 Variety
  • Solid State Books Workers Announce Plans to Unionize March 28, 2023 Union website
  • Following Sale, America's Test Kitchen Lays Off 23 Employees, Including All of ATK Kids Staff March 28, 2023 Union instagram post
  • Acquire and Fire: Hachette UK In Consultations to Eliminate About Half the Staff of Welbeck March 28, 2023 Bookseller
  • Jefferson, de Kretser Win Folio Prizes March 27, 2023 Prize announcement
  • Harper UK Edits Agatha Christie Novels to Remove "Offensive" Language March 27, 2023 The Guardian
  • NYU Launches Five-Day "Advanced Publishing Institute" Program for January 2024 March 25, 2023 NYU site
  • Hachette UK to Publish "Spare Us!" Parody on April 6 March 23, 2023 Publisher site
  • Netflix to Stream Series Based on Ramit Sethi's Book, "How to Get Rich" March 23, 2023 THR
© 2023 Publishers Lunch. All Rights Reserved.